We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.

We have no physical stores. At the moment, we only sell online.

Yes, we ship almost anywhere in the world * International orders are subject to import, customs and duties, which are applied once your shipment reaches the destination country. We cannot predict what your particular charges may be. For more information on your country's customized policies, please contact your local customs office. All taxes, duties and customs charges are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for duties, taxes and other charges applied on delivery.

You don't need to sign for or even be present for the delivery of your order.

We ship from our warehouses in the USA, England, Singapore or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.We sample every item and even visit factories to ensure the best quality and sustainable practices.

2-3 working days will be necessary before your product is shipped.

Shipping may take between 7 and 30 days, depending on your location. Be assured that we will send you your tracking number as soon as it is shipped.

We firmly believe in the quality of our products. That's why we offer a 30-day risk-free money-back guarantee (excluding return shipping costs).

If, for any reason, you are not satisfied with your product, simply return it to us and we will refund your money or exchange your product (the decision is yours), up to 30 days, no questions asked.

Please contact us first by e-mail at info@naturellenaomi.com and we will provide you with the appropriate return shipping address.

⚠️ Please note that you are responsible for return/exchange shipping costs. We will not provide a return shipping label for certain products. ⚠️ Please also note that any returns sent to us without first contacting our customer service department will not be accepted.

The order confirmation email is sent to your e-mail address within 24 hours of payment. Please try to check your spam or junk folder as it may also contain this e-mail.

Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.

That's what we are here for. Contact us at our support center and we'll get back to you as soon as possible.